Privacy Policy

ABB OPTICAL GROUP (referred to in this Privacy Policy as "ABB", "we", "us" or "our") is committed to protecting your information when you opt to use or access the ABB Service (abboptical.com, secure.abbconcise.com, securevisionworks.abbconcise.com, yourlens.com, secure.yourlens.com, digitaleyelab.com, secure.digitaleyelab.com, abboptical.ca, and payments.abboptical.com). This Privacy Policy covers and governs the collection and usage of your data and information by ABB.

By accessing and using the ABB Service, you agree to be bound by this Privacy Policy, the Website Terms of Use, the Terms of Service, and the Terms of Sale, and any future amendments or modifications made to any of these agreements (collectively, the "Agreement").

Any terms not otherwise defined in this Privacy Policy will have the same meaning as defined in the Website Terms of Use, the Terms of Service, and the Terms of Sale.

Consent

As part of the Service, we will collect, use, and in some instances disclose information, including personal and sensitive information, about you and your customers. Any information which identifies an individual is treated as personal information. Personal information includes sensitive information pertaining to health and financial data.

By accessing and using the Service, You hereby consent to our collection and use of your, or your customers', personal and sensitive data based on the terms and conditions in this Privacy Policy.

If you do not wish to grant us consent to the collection and use of your information, which for purposes of this Privacy Policy, includes your customers' information, as described and explained in this Privacy Policy, do not use the Service.

Collection and Use of Information which may be Personal Information

  • We only collect information necessary for your use of the Service. When practical, we collect and use information which you provide to us directly, but sometimes we may receive your personal information from other sources, such as your eye doctor or an eye care center.
  • We typically collect and use your information for purposes of order processing, shipping, and payment. Unless you notify us that you withdraw your consent, from time to time, we may provide your personal information to your eye doctor or eye care center, who may use that information to communicate marketing events and materials to you.
  • We may also collect information about you to provide you with information about our products, or services that you request from us, to fulfill any other purpose for which you provide it, to provide you with notices about your Account, or to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • You may decline or revoke consent to the collection, use, or disclosure of your personal information by ABB at any time by notifying us as directed below. However, be aware that if you do this, we likely won't be able to provide you with our Service or particular features of the Service and any products or services associated with the Service.

Retention and Accuracy of Your Information

  • We strive to maintain accuracy in our collection and use of any of your information.
  • We retain your information only as long as necessary, in accordance with local law, regulations, and our records retention policy. When we no longer need your information, we destroy it or anonymize the information.

Use of Cookies

Please be aware that we do use cookies to help personalize your online experience and experience with the Service. A 'cookie' is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to an individual's computer. Cookies are uniquely assigned to an individual, and can only be read by a Web server in the domain that issued the cookie to the individual.

One of the primary purposes of cookies is to provide a convenience feature to save you time, for example, a cookie might tell the Web server that you have returned to a specific page. That means if you personalize our pages or you register with our Service, a cookie helps us to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same ABB website or Service, the information previously provided can be retrieved, so you can easily use the ABB features you have customized or visited in the past.

You do have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if preferred. Do be aware, that if you choose to decline cookies, you may not be able to fully experience the interactive features of the ABB Service.

Protection of Personal Information

We typically receive information from you when you use the Service, including ordering products via the Service, or when your eye doctor or eye care center orders products on your behalf. We utilize physical and technical access protections and mechanisms which are consistent with the standards of the prescription eyewear industry which collect and store sensitive and personal information.

Credit Card Payment and Payment Information

When you purchase any products via the Service, the Service does not capture or store your credit card information. The transactional ordering process utilizes a payment gateway (CyberSource) wherein 'Secure Acceptance' accepts payments from the web and mobile browsers without payment data entering the system. Payments are accepted using Point-to-Point Encryption (P2PE) and Payment Tokenization thus avoiding the storing of your payment data. Payment Authorization Tokens are held until Payment Settlement. Additional information about the purchasing of products and payment details are explained under the Terms of Sale.

Password Policy

We protect your password information using technical and administrative security measures which are designed to reduce the risk of loss, misuse, unauthorized access, disclosure and alteration of passwords. Some of the safeguards we use are strong password validation; temporary password reset procedures, and encryption of passwords when stored.

Passwords must be a minimum of 8 characters in length, contain a mix of upper case, lower case, at least one numeric and at least one special character.

If more than six failed login attempts are made to a User Account, a password lockout threshold is reached and the User Account will be locked for twenty (20) minutes. After twenty (20) minutes the user Account is reset and the failed attempts are cleared. During the lockout period you will NOT be able to login or reset your password.

Password reset requires User Account validation wherein an email is sent to your email address on file, with a temporary password. The temporary password is valid for a set period of time during which you must login to your Account and reset your password.

User Password Management:

  • Users should never share their passwords with anyone else.
  • Users should never share their passwords with any outside parties, including those claiming to be representatives of a business with a legitimate need to access user information.
  • Users should take steps to avoid phishing scams and other attempts by hackers to steal passwords and other sensitive information.
  • Users must refrain from writing passwords down and keeping them accessible.
  • Users should not use password managers or other tools to help store and remember passwords.
  • If you are entity who has permitted representatives or personnel to manage your Service or Account or given access to your Account to such persons, and if that representative or personnel should no longer have access to your Account or your Log-in Information (because the relationship with that person has terminated or otherwise), you are strongly encouraged to immediately change your Log-in Information. You are and will be responsible for any and all activities which occur on or in connection with your Account.

Disclosure of Personal Information

  • We may disclose your information, including any personal or sensitive information, in order to combat fraud, where permitted or required by law, or at the request of government regulators. We may also disclose your information, including any personal or sensitive information, to third parties acting on behalf of ABB to assist us in processing or completing your order, shipment, or payment or as otherwise required as part of the Service.
  • We may use third parties in the course of business, such as to provide shipping or payment processing. Your information may be shared with such parties, but only to the extent necessary for performing the relevant Service. We do require that our affiliates make all efforts to protect Users personal information in line with our protections and all applicable laws and regulations.
  • Unless you notify us that you wish to withdraw your consent, we may disclose your information, including any personal information, to your doctor or eye care center to communicate events, promotions, or other treatment or marketing information. You may revoke such consent to receive marketing information or promotional events at any time by notifying us as described below.

Access to Your Information

  • We will permit you access to your personal information we collect and retain in accordance with local applicable law when you provide us with proper identification and proof of entitlement, which is required for your protection. You may request access to or correction of any of your personal information held by us at any time.
  • We may charge a reasonable fee for copying and sending the information requested.

Changes to this Statement

We will occasionally update this Privacy Policy to reflect company and User feedback. We encourage you to periodically review this Privacy Policy to be informed of how we are collecting, storing, using, disclosing and protecting your information.

Contacting ABB

  • If you would like to request that we no longer access or use your information, would like to request that you no longer receive marketing information from us or our third parties, would like to access your information, or would like to correct your information, or for any other reason relating to this Privacy Policy please contact ABB via the means below. ABB will respond to such requests within a reasonable time period.

− Fax Number: 855-894-6708
− Email Address: privacyofficer@abboptical.ca